Global Voices is committed to protecting client privacy and takes its responsibility regarding the security of client information very seriously. We will always be clear and transparent about the information we are collecting and what we will do with that information.
All personal data is collected and processed in accordance with UK and EU data protection laws.
“Global Voices” (referred to as “we”, “us”, “our” or “Global Voices”) in this policy primarily refers to Global Voices Ltd, including our associated trading names (London Translations and Gemini Translations) the main operating company of the Global Voices Ltd., and, where appropriate, to other companies in the Global Voices Ltd. or other entities over which Global Voices exercises management control.
Global Voices Ltd. is the “data controller” of all personal information that is collected and used about Global Voices Clients for the purposes of the General Data Protection Regulation (GDPR). Global Voices is registered in the UK with registration number SC270103. Registered offices can be found at Scion House, Innovation Park, Stirling, FK9 4NF
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, project reference number, payment details and information about your access to our website.
We may collect personal data from you when you arrange a project with us (either directly or indirectly through our trusted third party partners), use our website or other websites accessible through our website, or when you contact us.
Specifically, we may collect the following categories of information:
We will process any such data only if you have given your explicit consent, or it is necessary, or if you have deliberately made it public.
Your data may be used for the following purposes:
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
We may also process your personal data for one or more of the following:
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations, or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
Global Voices operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such the USA. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with UK and EU law on data protection. We utilise standard means under EU law to legitimise data transfers outside the EEA.
Your personal data may be shared with other companies within the Global Voices Ltd.
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus, enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your project booking. Most web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: www.allaboutcookies.org.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal client information.
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority. The Information Commissioner is the lead data protection supervisory authority for Global Voices as a UK-based data controller.
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, contact our DPO by post at Global Voices Data Protection Officer,
Scion House, Innovation Park
You can also get in-touch via e-mail:
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.