• Councils
• Police
• Crown Court
• Prison
• NHS
• Housing Associations
• Government
• Sign Language

Interpreting for Government Funding Organisations

As the population of non-English speakers grows, the need for qualified interpreters is ever increasing. Governmental agencies are required to provide information in a variety of languages. Immigration agencies often need to interview non-English speakers. Global Voices can help you bridge that gap at any department throughout Scotland, England and Wales.

Our interpreters are tested and trained to specifically cope with the relevant terminology. Global Voices' interpreters are available 24 hours a day, 7 days per week, 365 days per year.

We offer two types of service: Face-to-face interpretation and Video conference interpretation

Face-to-face interpretation

This is where the interpreter physically goes to the job location.

Why choose Global Voices?

• We only use qualified interpreters that have gone through our Public Sector training programme.
• All interpreters are checked yearly with enhanced DisclosureScotland or CRB.
• 80% of interpreters sent out live 30 miles or less from the job location thus reducing the cost and time of travel and facilitating multi-day interpreting projects.
• Global Voices does not charge anything extra for providing interpreters out of office hours or during emergencies, we believe it is all part of good customer service.

Video Conference Interpretation

This is where the interpreter is at the Global Voices Video Conference Centre and interprets via the internet. The client has the option to use Global Voices' instant video interpreter (IVI) - this is facilitated via use of a mobile video cart or a standard PC.

What are the advantages of using Video interpretation?

• 80% of communication is non-verbal. What does this mean? Telephone interpretation is only 20% effective!
• Video interpretation can improve the efficiency of communication.
• 50% of the cost of face-to-face interpretation is spent on travel time and travel expenses.
• Video interpretation can reduce your bills by up to 50%. A considerable saving when you consider how much is actually spent on interpretation every year.
• On average 5% of interpretation projects are either cancelled less than 24 hours prior to the booking or the non-English speaker does not show for the appointment.
• Video interpretation is an on-demand service, thus there are no cancellation fees.

More Benefits?

• Video interpretation is environmentally friendly as there is no travelling required. This will fit nicely in your organisation's environmental policy.
• It is not always possible to provide interpreters at a specific time, either because of availability or due to restrictions with public transport. With video interpretation, there is always an interpreter available.
• Interpreters wait a considerable amount of time in between jobs. With video interpretation you reduce the waiting time by 100%!

How does it work?

1. A mobile video conference device is supplied to your organisation.
2. Plug it to the wall, switch it on and touch the "touch screen" to connect to our operator.
3. Let the operator know the language you require and within 10 seconds an interpreter appears on the screen and you are instantly in a conference call.

It is simple, easy, cost effective and what's more. It works!

To book a free demonstration and learn more about the benefits it will bring to your organisation, please click here or contact us on: 0845 130 1170 or email us: info@globalvoices.co.uk